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Stories about product

How we decide what to build: signal pipelines, prioritization frameworks and the craft of listening to customers at scale.

FeaturedProduct

From NPS to roadmap in four moves

NPS is a doorbell, not a diagnosis. Here is the pipeline we use to turn a blunt score into roadmap decisions you can defend.

Devon OkaforCo-founder and CTO

4 min read

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  • Product

    How we think about customer signal

    Feedback is not a pile of quotes. It is a stream of signal, and treating it that way changes what your product team ships.

    Mara IosefoCo-founder and CEO

    4 min read