Unified inbox
Every channel lands in one stream, deduplicated and threaded by account.
Everything you need to listen at scale
Lagoon is one product, not a suite. Each capability below exists because a team asked for it, and each one works on day one.
Every voice lands in one calm inbox
Support tickets, app reviews, survey comments and Slack threads arrive already tagged, deduplicated and threaded by account. Nothing to file, nothing counted twice, nothing lost in a tab.
- Native sources connect in minutes, no engineering ticket
- Duplicates merge automatically across every channel
- Each entry keeps its author, account and revenue context
Themes rise out of the noise on their own
Similar asks cluster into living themes that grow, shrink and trend week over week. Each one is weighed by the accounts and dollars behind it, so ranking is arithmetic, not memory.
- Clustering runs on arrival, 92% auto-tagged in week one
- Rankings weighted by revenue, not by the loudest voice
- Every theme links back to the exact quotes inside it
Close the loop and watch trust compound
When a theme ships, Lagoon drafts the good news for every customer who asked for it. People who feel heard renew, expand, and write the reviews your next customers read.
- One click notifies everyone behind a shipped theme
- Replies flow straight back into the same thread
- The Monday digest keeps the whole company in the loop
The stack
Built on a stack you can trust
No exotic dependencies, no vendor lock-in, no surprises during your security review.
Auto tagging
Sentiment, topic and product area applied on arrival, 92% accuracy in week one.
Theme clustering
Similar asks merge into themes that grow, shrink and trend over time.
Revenue weighting
See the dollars behind each theme before you commit a sprint to it.
Alerts and digests
Spikes ping the right channel in minutes; the Monday digest keeps everyone honest.
Enterprise guardrails
SSO, granular roles and a full audit log, ready for your security review.
Put the whole toolkit to work on your data
Connect a channel after lunch and read your first ranked digest this week: every capability above ships on the trial, full Growth features, no credit card.
No credit card required.