Every channel, one stream
Support tickets, app reviews, surveys, sales notes and community threads land in a single stream, tagged and deduplicated on arrival.
See the inboxNow in public beta
Know what your customers actually feel
Lagoon pulls every ticket, review and survey into one stream, clusters it into clear themes, and shows your team exactly what to build next. No spreadsheets, no guesswork.
Trusted by product teams at
- Driftwood
- Northswell
- Tidepool
- Windward
Already listening with Lagoon
DriftwoodKahuna LabsNorthswellReeflineTidepoolMokuluaWindwardPalmier
Why Lagoon
Feedback that turns into direction
Three promises we make to every team that plugs in, and keep with every release.
Themes, not noise
Thousands of messages become a short list of themes, each one weighed by the revenue behind it. Priorities get obvious fast.
Explore themesDecisions that stick
Every roadmap call links back to the exact quotes behind it. When someone asks why, the answer is one click away.
Meet the workflowCollect
All your feedback, finally in one place
Slack threads, app reviews, support tickets, NPS comments: Lagoon captures each one the moment it happens and files it where it belongs.
- Native connections to the tools your team already lives in
- Duplicates merged automatically, nothing counted twice
- Every entry keeps its author, account and revenue context
Decide
From noisy threads to a clear roadmap
Lagoon weighs every theme by the customers and revenue behind it, so the next sprint is a decision, not a debate.
- Themes ranked by accounts affected and dollars at stake
- Every ranking links back to the exact quotes behind it
- Digests land in Slack before your Monday standup
How it works
Three steps to clarity
Connect your channels after lunch, read your first ranked digest before the week ends.
- 01
Connect your channels
Plug in Slack, Intercom, the app stores and your survey stack. Lagoon starts listening in minutes, no engineering ticket required.
40+ready-made integrations
- 02
Watch themes surface
Every message is tagged, deduplicated and clustered as it arrives. Vague noise becomes a ranked list of what customers need.
92%of feedback auto-tagged in week one
- 03
Ship with confidence
Take the top theme into planning with the evidence attached, then close the loop with the customers who asked.
2.4xfaster from signal to decision
Customer stories
Loved by teams that really listen
Product, support and growth teams tell the same story: less guessing, faster shipping, happier customers.
Lagoon pulled six feedback channels into one queue and gave us back our Mondays. We shipped the three things customers actually wanted within a month.
We found a churn driver hiding in cancelled-plan surveys within our first week. That single fix paid for Lagoon for the year.
Anna KealohaGrowth Lead, Seabright Our execs stopped asking for gut feelings. Every product review now starts from the same ranked list of themes.
Marcus TanCOO, Lanikai Tagging used to eat my Fridays. Now it just happens, and I spend that time reading customers instead of spreadsheets.
Sofia MarinoProduct Manager, Shorebird Support finally has a seat at the roadmap table, and we bring receipts. Morale went up right alongside retention.
David OkonHead of CX, Moana Labs
Pricing
Plans that grow when you do
Start free for 14 days on full Growth features, then pick the plan that fits your volume. The complete feature grid, row by row, lives on the pricing page.
Starter
Everything a small team needs to hear customers clearly.
$16per month
Billed $190 a year. You save $38.
- Up to 3 seats
- 1,000 feedback items a month
- Unified feedback inbox
- Auto tagging and sentiment
- Slack and email sources
- 90 day insight history
Most popular
Growth
For product teams turning feedback into a weekly habit.
$41per month
Billed $490 a year. You save $98.
- Up to 15 seats
- 10,000 feedback items a month
- Everything in Starter
- Theme clustering and trend alerts
- All integrations, including CRM sync
- Custom dashboards and reports
- Priority email support
Scale
For companies that run on customer signal at volume.
$83per month
Billed $990 a year. You save $198.
- Unlimited seats
- Unlimited feedback items
- Everything in Growth
- SSO with SAML and SCIM
- Fine grained roles and audit log
- Dedicated success manager
- 99.9% uptime SLA
Prices in USD. Yearly billing gets you two months free on any plan.
FAQ
Frequently asked, honestly answered
The questions teams ask before they plug in. Billing details and the rest of the list live on the pricing page, and a human answers everything else within a business day.
What counts as a feedback item?
Any single piece of customer input Lagoon ingests: a support ticket, a survey response, an app store review, a sales call note, or a message captured from Slack. Duplicates merged by Lagoon count once, and internal comments from your team never count at all.
Do I need a credit card to start the trial?
No. Every plan starts with a 14 day free trial on full Growth features, no card required. At the end of the trial you pick a plan, and nothing is charged until you do. Your data stays intact whichever plan you choose.
How does yearly billing work?
Yearly plans cost ten times the monthly price, so you get twelve months for the price of ten. The discount applies to every plan, and you can switch from monthly to yearly at any time from the billing page, with the remainder of your month credited automatically.
Which tools does Lagoon integrate with?
Native integrations cover Stripe, Slack, Notion, Zapier, HubSpot and Linear, with new ones landing regularly. Through Zapier you can connect thousands of other apps, and the REST API plus webhooks let you push or pull anything the native integrations do not cover.
Can I import the feedback we already have?
Yes. CSV import is available on every plan and handles historical exports from most support and survey tools. The API supports backfills with original timestamps, so your trends and history look right from day one instead of starting at zero.
How is our data protected?
All data is encrypted in transit and at rest, hosted in the EU with a US region available on request. Access inside your workspace is role based, and we never train models on your data or share it with third parties. A signed DPA is available on every paid plan.
Still curious? Ask us anything
Ready to hear your customers clearly?
Start your 14 day free trial today: full Growth features, your first insights in minutes, and a team that answers when you write.
No credit card required.